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Frequently Asked Questions

Last updated: Oct 10, 2024

The site now uses Telegram as the only user login. If you open TonLoot inside your Telegram bot, the Mini App logs you in automatically. If you open the website in a normal browser, use the Telegram login button or Telegram widget to connect your account.

coins are the platform balance used inside TonLoot. By default, 1000 coins equal $1.00 in platform value, and they are what your completed offers and rewards add to your balance.

All offers and surveys shown on TonLoot come from configured third-party providers. We track starts and conversions, but individual qualification, survey matching, and completion approval still depend on each provider's rules.

Please avoid spam, harassment, fake claims, or sharing misleading information. Do not beg, abuse referral channels, or post harmful links. Breaking chat rules can lead to mutes or account action.

TonLoot is a Telegram-first rewards platform where you complete offers, surveys, streaks, faucet claims, and other reward actions, then request supported payouts through your connected TON wallet.

Check the Earn, Offers, and Surveys pages for the highest-value tasks available in your country and device type. Completing legitimate offers consistently is usually the fastest way to build your balance.

Surveys are available on the survey and earn sections of the site. Depending on the provider, some work best on desktop while others are optimized for mobile or Telegram Mini App users.

You may have been partially credited, disqualified from the provider flow, or completed only part of a multi-event offer. Check your offer status and lead history first.

Some rewards arrive late, some are held as pending, and some depend on provider-side validation. The site now tracks offer starts before opening the provider link, which makes status tracking cleaner, but final approval still depends on the provider callback.

Certain conversions are intentionally held before final approval. This can happen for higher-value offers, provider review, fraud screening, or delayed provider confirmation.

Open the Shop page, connect your TON wallet using TON Connect, then request one of the configured payout currencies or tokens. Your request is sent to the wallet address you currently have connected.

Payout speed depends on your team workflow and the selected payout method. You can track your request status from your profile and cashout history after submission.

New requests always use the TON wallet connected at the time of submission. If you need a different wallet, disconnect and reconnect the correct wallet before sending the next request.

Your public account identity is tied to Telegram. The Mini App and website both use that Telegram identity so your balance, referrals, and rewards stay linked together.

A negative balance can happen after manual admin deductions, reversed rewards, rejected high-value activity, or platform-side corrections. If this happens unexpectedly, contact support with your recent activity details.

No. Multiple accounts are typically against policy and may trigger fraud controls. Use one Telegram identity per person unless your team explicitly approves otherwise.

No. Offers, surveys, and reward actions should only be completed by the actual account holder using their own device and identity.

That is not recommended and may violate provider or platform protection rules. Inconsistent IP, proxy, or spoofed environments can cause blocks, pending holds, or rejected rewards.